Privacy policy
Updated 12 October 2026 · In effect from this date. It may be updated after legal review, and we will tell you about any important change.
In short: your calendar, reminders and family profiles stay on your phone. Data only goes to our servers when you turn on backup or use Aime Chat, and we never sell it.
Who is responsible
Aime is published by the Aime team in Vietnam (“Aime”, “we”). This policy covers the Aime app on iOS and Android and the website aime.moukey.app, under Vietnam’s Personal Data Protection Law No. 91/2025/QH15 and Decree 356/2025/NĐ-CP. Personal data contact: aime@moukey.app. If this translation differs from the Vietnamese version, the Vietnamese version prevails.
What data Aime collects
When you use Aime on your phone only (no sign-in): your calendar, reminders, notes, family profiles and settings stay on your phone. None of it leaves the device. Aime only receives:
- Crash reports without your content, so we can fix bugs.
- Anonymous usage counts (for example “a reminder was created”), without titles, names or content.
When you sign in:
- Your email and display name from Apple, Google or the email you enter.
- The data you choose to back up and sync across devices.
- Subscription status (plan, expiry date) sent by the App Store or Google Play. Aime never sees your card or payment details.
When you use Aime Chat: your messages and the minimum context needed to answer (see Aime Chat below).
Why Aime may process your data
| Activity | Basis |
|---|---|
| Calendar, reminders, profiles on your phone only | The data never leaves your phone; Aime does not receive it |
| Account, backup and sync | To provide the service you signed up for under the Terms of use |
| Aime Chat | Your separate consent, asked the first time you open Chat |
| Usage analytics linked to your account | Your separate consent, off by default |
Each consent is asked separately, with nothing pre-ticked. You can withdraw consent at any time in Settings, Data; withdrawal does not affect processing done before it, and the related feature stops.
Where data is stored
- On your phone: Aime’s database is encrypted, and the key is kept in the operating system’s secure storage (Keychain, Keystore).
- On our servers (when backup is on): data is stored on Cloudflare infrastructure, encrypted in transit and at rest. Sensitive fields are additionally encrypted with a key unique to your account.
- Transfers outside Vietnam: the servers of Cloudflare and the other processors listed below are located outside Vietnam (mainly in the United States and the European Union). Aime prepares the cross-border transfer impact assessment and files it with the Ministry of Public Security as required, and only uses processors bound by data protection contracts.
Aime Chat and AI
- Your questions go through Aime’s servers to the language model provider (Anthropic). The app never sends them to the provider directly.
- Aime does not send your or your family’s birth time or birthplace to the model. Family names are replaced with codes before sending.
- Conversations are not used to train the provider’s models.
- Your chat history is stored on your phone, encrypted.
- In Chat you always see clearly that you are talking to an AI. Aime uses AI only to understand questions and make suggestions; it makes no decisions that affect you on its own. You can turn off Aime Chat in Settings, and every calendar feature keeps working.
- Aime never adds, edits or deletes anything in your calendar on its own: every change needs your confirmation.
Sensitive data
Your choice of religious or spiritual observances is sensitive personal data under the law. It stays on your phone only and is never synced to our servers.
When you turn on sync, private notes and event content are also sensitive data (private life information). They are additionally encrypted with your account’s own key. Your family’s birth dates, birth times and birthplaces, and the data above, are never included in analytics, crash reports or system logs.
Sharing with third parties
Aime does not sell data and does not show ads. We use only the following processors, each receiving only what their job requires:
| Processor | Purpose | Data |
|---|---|---|
| Cloudflare | Servers, storage, website | Backup data, technical logs |
| Anthropic | Language model for Aime Chat | Chat messages with personal details masked |
| Sentry | Crash reporting | Error details, none of your content |
| Langfuse | Aime Chat quality monitoring | Technical metrics, masked text |
| Expo | App updates, push notifications | Device push token |
| Apple, Google | Sign-in, payments, notifications | Under Apple’s and Google’s policies |
Retention
| Data | Kept for |
|---|---|
| System logs | 30 days |
| Aime Chat quality data | 30 days |
| Technical backups | 30 days |
| Unused guest accounts | Deleted after 12 months of inactivity |
| Accounts you ask us to delete | Permanently deleted within 30 days, not recoverable |
Your rights
Under Vietnam’s Personal Data Protection Law you may be informed, access, correct, export and delete your data, withdraw consent and object to processing.
- In the app: Settings, Data to export (.ics, .json) or delete everything.
- If you cannot open the app: email aime@moukey.app.
Aime acknowledges your request within 2 working days, then handles it within:
| Request | Time limit |
|---|---|
| Access, correct or get a copy of your data | 10 days |
| Withdraw consent, restrict or object to processing | 15 days |
| Delete your data | 20 days (30 days when processors must also delete) |
If more time is needed, Aime tells you why and extends once as the law allows. You may also complain to the competent authority.
Security and incidents
Data is encrypted in transit and at rest. If a data breach could harm you, Aime notifies the authorities within 72 hours of discovering it and tells you in the app.
Children
Using Aime on your phone does not require your age. When signing in, you confirm that you are at least 16 or have your parent’s or guardian’s consent. Children’s profiles in a family are entered and managed by their parents. A parent or guardian may ask us to delete a child’s data at any time.
Changes to this policy
For important changes, Aime lets you know in the app before they apply. The update date is at the top of this page.
Contact
For any privacy question, email aime@moukey.app.